How to Verify a Domain's Contact Details

Introduction

If your domain stopped working shortly after registering it, transferring it, or changing its contact details, it may be pending verification.

Since January 1, 2014, ICANN requires registrars to apply the data verification policy known as the RAA Verification Policy. This rule helps confirm that domains are registered by real people or businesses with valid contact information.

In practice, this means the domain owner must confirm their email address through a link received by email. If this verification isn’t completed within 15 days, the domain can be temporarily suspended until the details are verified.

When you need to verify your contact details

You’ll normally need to verify the email address linked to the domain in these situations:

1. When you register a new domain.
2. When you transfer a domain to another registrar.
3. When you change the domain’s contact details.

The verification is sent to the email address listed as the domain’s contact, usually the administrative contact or the email provided during registration.

How to verify your domain’s contact details

The process is simple:

1. Check the inbox of the email used to register the domain.
2. Look for a message related to domain or contact details verification.
3. Open the verification email sent by the registrar.
4. Click the verification link included in the message.
5. Wait for the domain to become active again.

You don’t need to reply to the email or send any documentation if the link works correctly. Visiting the link completes the verification automatically.

What happens if you don’t verify the domain

If you don’t verify the contact details within the given period, the domain can be suspended.

When this happens, the website, the email linked to the domain, and any other services that depend on that domain can stop working, even though the hosting itself remains active. See more details on activation timelines in how long it takes for a domain to become active.

Once the details are verified, the domain should start working again. In many cases it’s restored quickly (around one hour), though there can be a delay due to DNS propagation. In less common situations, recovery can take up to 72 hours.

My domain has been suspended for lack of verification

If your domain shows as suspended for lack of verification, follow these steps:

1. Check all the emails you’ve received related to the domain.
2. Also check your spam, junk, promotions, or notifications folders.
3. Find the verification message.
4. Click the link included in the email.
5. Wait for the domain to be reactivated.

In many cases, the verification email was received correctly but went unnoticed among other messages.

I can’t find the verification email

If you can’t find the verification email, open a support ticket from your miHosting client area.

Our team can review the case and request that the verification email be resent to the address linked to the domain.

Before contacting us, we recommend checking:

• Your inbox.
• Your spam or junk folder.
• Promotions, notifications, or archived folders.
• Old emails related to registering, transferring, or modifying the domain.

I don’t have access to the domain’s email

If the email used as the domain’s contact doesn’t work, was entered incorrectly, or you no longer have access to it, you’ll need to update the email linked to the domain.

In that case, contact miHosting support and provide a valid email address you can access. Our support team will guide you through the steps needed to update the detail and complete the verification.

It’s important to always use a real, active email as your domain’s contact. Otherwise, you might miss important notices about renewals, verifications, or issues related to the domain.

Why haven’t I received a verification email

Not every domain always triggers the same verification process. It can depend on the domain extension or whether your details were already verified previously for other domains.

Some extensions that may require verification include:

• .com
• .net
• .org
• .xyz
• .info
• .biz
• .asia
• .name
• .mobi

It’s also possible the message doesn’t reach your main inbox if your email provider classifies it as spam or an automated notification.

How long it takes for the domain to be reactivated

After verifying the contact details, the domain usually gets reactivated quickly.

In many cases it can be working again within about an hour. However, due to DNS caching and propagation, some users may still see the domain as unavailable for longer. In the worst case, propagation can take up to 72 hours.

Useful tips

• Verify the domain as soon as you receive the email.
• Don’t wait until the last day of the 15-day window.
• Use a contact email you check frequently.
• Avoid registering domains with temporary emails or mailboxes you don’t have access to.
• Check your spam folder after registering or transferring a domain.
• If you change your contact details, check whether you receive a new verification email.

If you manage several domains, keeping your contact details up to date will help you avoid suspensions, renewal issues, or unexpected service interruptions.

Common problems

The hosting works, but the domain doesn’t load

This can happen if the domain is suspended for lack of verification. In that case, the problem isn’t necessarily on the hosting server, but in the domain’s status.

I verified the domain, but it still doesn’t work

Reactivation may not be immediate for every user due to DNS caching and propagation. Wait a while and check again later.

The verification link doesn’t work

Check that you’re opening the full link and that it hasn’t expired. If it still doesn’t work, contact support to request a new one.

The verification email went to an old address

If you no longer have access to that account, contact miHosting support to review how to update the email linked to the domain.

Frequently asked questions

What does it mean to verify a domain’s contact details?

It means confirming that the email linked to the domain is valid and belongs to a person or business that can manage that domain.

How much time do I have to verify my domain?

You have 15 days from registration, transfer, or a change of contact details, depending on the case.

What happens if I don’t verify my domain?

The domain can be temporarily suspended. This can affect the website, email, and any service that depends on that domain.

Where is the verification email sent?

It’s sent to the email address linked to the domain’s contact, usually the email used when registering the domain.

Can I ask for the verification email to be resent?

Yes. If you can’t find the message, you can open a support ticket from your client area and we’ll request it to be resent.

Does verification apply to every domain?

It depends on the domain extension and whether the details were already verified previously. Some extensions, such as .com, .net, or .org, may require this verification.

Conclusion

Verifying contact details is a mandatory step for many domains, and it confirms that the owner is using valid information. If it isn’t completed within the 15-day window, the domain can be temporarily suspended.

If your domain has stopped working, check the verification email first and click the link you received. If you can’t find the message or don’t have access to the linked email, open a support ticket from your miHosting client area so we can help you resolve it.