Support article
How Long Does It Take to Activate Reseller Hosting?
Activation depends on order and payment verification; on your first purchase it may take a few hours. Here's what to check if the access details don't arrive.
Introduction
After signing up for a reseller hosting plan, the next step is activating the service and sending your login details. Activation time depends on order validation, payment confirmation, and service setup.
What happens after you sign up
- The reseller order is registered.
- The payment or billing method is validated.
- The reseller account is prepared.
- The login details are generated.
- You receive the information needed to log in and start creating hosting accounts.
Keep in mind that if this is your first time signing up with us, the verification and fraud-prevention process may be a bit more thorough, which could delay activation by a few hours. Once this process is complete, you’ll receive your account access details right away.
What to check if you haven’t received your details
If you still haven’t received your login details, check:
- That the payment has been confirmed.
- That your contact email is correct.
- Your spam or junk mail folder.
- The client area, where service details usually appear.
- Whether there’s a pending ticket or notice on your account.
What to do if you don’t receive access
If the service is already paid for and you haven’t received the login details, open a support ticket with:
- Order or invoice number.
- Domain associated with the service.
- Your client email.
- Date of purchase.
With that information, our team can review the activation status.
Useful tips
- Use a valid email address that you check frequently during sign-up.
- Make sure your billing details are correct to avoid delays in verification.
- Don’t open several duplicate tickets about the same issue — it’s better to keep it in one thread.
- If you’re going to resell hosting, use the wait for activation to plan your package and domain structure.
Common problems
I didn’t receive my login details
Check your spam or junk folder. Also confirm you’re checking the same email address you used when signing up.
My account is still pending
If it’s your first purchase, it may be under review. If the wait drags on, open a ticket to confirm the status.
The payment shows as completed, but the service isn’t active
Payment and activation may not complete at exactly the same time if there’s a security review. If in doubt, support can confirm your order’s status.
Frequently asked questions
Is activation automatic?
It can depend on the type of service, payment, and validation. If you don’t receive your details, our support team can review the status manually.
Can I start creating accounts as soon as I get access?
Yes, as long as the service is active and you have the necessary packages or resources configured.
Conclusion
At miHosting we’re committed to fast activation and personalized support for our reseller clients. If you don’t receive your access details after payment is confirmed, check spam and the client area, then open a ticket with your order details.