I Need to Transfer My Email From Another Server — Can You Help?

Introduction

Yes — if you’re migrating your hosting to miHosting, we can bring over your existing email and you won’t lose anything. To do this successfully we need a few details, and your previous service needs to stay active for the duration of the migration.

Information we need to transfer your email

To migrate an email account, prepare this information:

1. Current mail server. This can be the server name, the domain, or the IP your email currently uses.
2. Full email account. For example, user@yourdomain.com.
3. Account password. Needed to access the mailbox and copy the messages.
4. Available connection type. IMAP access is ideal, since it lets us sync folders and messages from the server.

How to prepare the migration

1. Don’t cancel your previous service yet. Keep it active until we confirm the emails have been copied successfully.
2. Create the accounts on miHosting first. The accounts need to exist on the new hosting before we start copying messages.
3. Check the passwords. Make sure you can log in to the old email with the details you’ll send to support.
4. List which accounts you want to migrate. If you have several addresses, prepare a clear list.
5. Wait for support to confirm the copy. Once the migration is done, you can check your email from the new server.

Useful tips

• Avoid changing the domain’s DNS before coordinating the email migration with our team, unless you already know the order of the process.
• If you use Outlook, Thunderbird, or a mobile device, don’t delete the old account until you confirm the new mailbox has the expected messages.

Common problems

I don’t remember the old email password

Without the password, we can’t access the mailbox to copy the messages. You’ll need to reset it or request it from your previous provider before migrating.

The previous service is already cancelled

If the previous service has been removed, it may no longer be possible to recover the emails. That’s why it’s important not to cancel it before migrating.

Some folders are missing after the migration

This can happen if the folders weren’t synced through IMAP, or if the email client was only storing messages locally on the device instead of on the server.

Frequently asked questions

Can all my emails be migrated?

Usually yes, as long as the previous server allows access and the accounts are still active.

Do you need my password?

Yes, to access each mailbox and copy the messages. If you’d rather not share your usual password, you can create a temporary one and change it once we’re done.

Conclusion

With this information, we can migrate all the emails you have stored without any issues. Keep your previous hosting active until we confirm the copy, and open a ticket with the server, account, and password for each mailbox to get started.