Can't Install an Addon Domain on My Multi-Domain Hosting

Introduction

If you’re trying to install an addon domain on your multi-domain hosting and the panel won’t let you continue, it’s usually due to a pending configuration, a plan limit, or the domain not yet pointing correctly to our servers.

Steps to fix the problem

1. Check that your plan allows addon domains. Log in to your control panel and review your account’s limits. If your plan has a maximum number of domains and you’ve already reached it, you won’t be able to add another until you upgrade or remove a domain you no longer use.
2. Verify the domain isn’t already added. If the domain appears as an addon domain, alias, parked domain, or subdomain, the panel may block you from adding it again. Check every domain-related section.
3. Make sure the domain is registered. If the domain isn’t registered, you can’t install it as an addon domain. You can register it from our domains section.
4. Check the domain’s DNS. The domain needs to point to miHosting’s correct DNS to work from your hosting account. If you just changed the DNS, wait for propagation to finish.
5. Make sure the domain is active. An expired, suspended, or pending-validation domain won’t work correctly even if you add it to the hosting.
6. Type only the domain name. For example mydomain.com, without http://, https://, or paths like /blog.
7. Check the destination directory. Each addon domain needs its own folder for its files, unless you want it to show the same content as another domain.

Useful tips

• After adding a domain, upload the website files to the folder assigned to that domain. If the folder is empty, you may see a default page, a 403 error, or a file listing.
• If the domain’s DNS just changed, the site can take a few hours to display correctly in every country — that’s DNS propagation.

Common problems

The panel says the domain already exists

It might be added under another section of the panel or under a different account on the server. Check addon domains, aliases, subdomains, and redirects. If you can’t find it, contact support.

The domain was added, but the website doesn’t load

Check that the DNS points to miHosting and that the files are in the correct folder. Also check that there’s a starting file such as index.html, index.htm, or index.php.

The domain shows the same website as another domain

Both domains are likely pointing to the same folder, or there’s a redirect configured. Check the root directory assigned to the domain.

Frequently asked questions

Can I add any domain to my multi-domain hosting?

Yes, as long as your plan allows it and the domain is correctly registered and configured.

Do I need to transfer the domain to use it at miHosting?

Not necessarily. You can keep the domain registered where it is and just change its DNS to point to your hosting at miHosting.

How long does it take for an addon domain to work?

If the domain already points to the correct DNS, it can work quickly. If you just changed the DNS, propagation can take several hours.

Conclusion

If you’ve followed all the steps above and still can’t install the addon domain, open a ticket with our technicians stating the exact domain and the exact error message shown. And while you’re at it, feel free to try our free hosting service — we’re sure you’ll like it.