Can't access FTP, web, or email but other services work. Why?
Sometimes you may find you can't connect to your domain through one service, but you can through the others. This usually means the server blocked your IP.
I can't access the control panel
If you've followed all the instructions, the most likely cause is that the access port is blocked by your local firewall or your internet provider's firewall.
The server blocked my IP. Why?
Sometimes a user can't access from their home, office, or a specific location, but can access from other places.
What a firewall is and whether your hosting includes one
Find out what a firewall is, how it protects your hosting and which extra measures you can take to strengthen your website security.