Support article
Sender has an outgoing mail hold: how to reactivate email
Fix the Sender has an outgoing mail hold warning, protect the compromised account and restore sending without repeating the block.
Introduction
The Sender has an outgoing mail hold warning means outgoing mail from an account has been temporarily held for security or reputation reasons.
It is usually not a random error. In most cases, the system detected a suspicious or problematic sending pattern.
Frequent causes
- a compromised account
- a stolen password
- a form or script sending spam
- too many bounces or failures
- abnormal sending volume
How to recover from it
1. Change the account password
Do it as soon as possible, especially if you suspect unauthorized access.
2. Review computers and mobile devices
Check whether any device is infected or still trying to send with outdated settings.
3. Review forms, websites and plugins
A compromised website can keep generating unwanted mail even after you change the password.
4. Identify the origin of the abuse
It is not enough to simply unblock the account. You need to remove the cause so the hold does not come back.
5. Contact support if needed
Once the root cause is fixed, support can help review the outgoing mail status.
Useful tips
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Do not keep trying to send blindly
If the account is on hold, repeated attempts will not solve the problem.
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Review all connected apps
A forgotten phone or mail program with old settings may keep generating errors.
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Treat the warning as a security signal
In many cases this message protects your domain and the rest of the server.
Frequently asked questions
Does it mean my account was hacked
Not always, but it is an important possibility that you should investigate.
Is changing the password enough
Not always. If a script or form keeps sending, the problem will return.
Can the hold be removed without reviewing the cause
That is not recommended. The key is preventing it from happening again.
Conclusion
Sender has an outgoing mail hold is a protective measure, not just a simple technical failure.
If you change credentials, review security and eliminate the source of suspicious sending, email service can be restored with much less risk of recurrence.