osTicket
A ticketing system with SLAs, automatic email integration and assignment between departments.
What is osTicket?
osTicket is a web-based support platform that integrates email inquiries and forms into a simplified multi-user interface, letting both staff and customers access and manage tickets from anywhere.
What is osTicket for?
- Support with service-level agreements (SLAs) and deadline alerts.
- A team that needs to transfer tickets between several departments.
- Support that receives inquiries both by email and web form.
Main benefits of osTicket
Automatic email integration with tickets.
Service-level agreements (SLAs) with deadline alerts.
Role-based access control and assignment between departments.
System reports and statistics, with customizable email templates.
Who should use osTicket?
Support teams that need SLAs, assignment between departments and reports, one of the most widely used and documented ticketing systems.
Is osTicket the right choice for you?
It's a great fit if…
- You need service-level agreements (SLAs) with deadline alerts.
- You want to transfer tickets between several departments.
- You're after one of the most documented and widely used ticketing systems on the market.
It might not be for you if…
- You're after the lightest install in this category (consider HESK).
- You need live chat instead of tickets (consider Live Helper Chat).
How to install osTicket on your hosting
Open your hosting panel
Log into your miHosting professional hosting panel and open Softaculous, the application installer included with every plan.
Find osTicket
One-click install via Softaculous from the hosting panel.
Configure and go live
Choose the domain, language and admin details. Softaculous creates the database automatically and your install is ready in minutes.
Why install osTicket on miHosting
miHosting's professional shared hosting includes Softaculous, PHP and databases already configured, NVMe storage with no artificial limits, free SSL and real technical support if you need help during installation or maintenance of osTicket.
Install osTicket today
Choose the professional hosting plan that best fits your osTicket project, or try it risk-free with the free plan.
Emprendedor
— free domain included*
- ✓3 websites
- ✓1 free domain* the first year (annual billing)
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- —Node.js, Python and Ruby are not available with Emprendedor.
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Plus
— free domain included*
- ✓15 websites
- ✓1 free domain* the first year (annual billing)
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Node.js, Python and Ruby access
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Webmaster
— free domain included*
- ✓100 websites
- ✓1 free domain* the first year (annual billing)
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Node.js, Python and Ruby access
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Not sure which to choose?
For 1–3 of your own websites, the Emprendedor plan is more than enough. To manage client sites or multiple projects, the Webmaster plan is the go-to choice for agencies and freelancers.
Node.js, Python and Ruby are included with Plus and Webmaster; they are not available with Emprendedor.
* The first-year free domain is included with the annual price. From the second year onward, it renews at the standard price. Prices in USD. VAT excluded.
Not ready to commit yet?
Try it with the same NVMe infrastructure as the paid plans for 6 months, without a credit card. Your domain is purchased separately and free hosting does not include direct support. Upgrade within those 6 months for a 50% discount.
- ✓ No credit card required
- ✓ Softaculous included
- ✓ Upgrade whenever you want
Frequently asked questions about osTicket
Does osTicket integrate email automatically?
Yes, emails received at configured addresses are automatically converted into tickets within the system.
Can osTicket define SLAs?
Yes, it includes service-level agreements (SLAs) with deadlines and alerts, useful for committing to response times.
Launch your project with osTicket today
Professional hosting with Softaculous, real technical support and a 60-day money-back guarantee.