osTicket
A ticketing system with SLAs, automatic email integration and assignment between departments.
About osTicket
What is osTicket?
osTicket is a web-based support platform that integrates email inquiries and forms into a simplified multi-user interface, letting both staff and customers access and manage tickets from anywhere.
Use cases
What is osTicket for?
- Support with service-level agreements (SLAs) and deadline alerts.
- A team that needs to transfer tickets between several departments.
- Support that receives inquiries both by email and web form.
Benefits
Main benefits of osTicket
Automatic email integration with tickets.
Service-level agreements (SLAs) with deadline alerts.
Role-based access control and assignment between departments.
System reports and statistics, with customizable email templates.
Is it for you?
Who should use osTicket?
Support teams that need SLAs, assignment between departments and reports, one of the most widely used and documented ticketing systems.
Is osTicket right for you?
Is osTicket the right choice for you?
It's a great fit if…
- You need service-level agreements (SLAs) with deadline alerts.
- You want to transfer tickets between several departments.
- You're after one of the most documented and widely used ticketing systems on the market.
It might not be for you if…
- You're after the lightest install in this category (consider HESK).
- You need live chat instead of tickets (consider Live Helper Chat).
Installation
How to install osTicket on your hosting
Open your hosting panel
Log into your miHosting professional hosting panel and open Softaculous, the application installer included with every plan.
Find osTicket
One-click install via Softaculous from the hosting panel.
Configure and go live
Choose the domain, language and admin details. Softaculous creates the database automatically and your install is ready in minutes.
Recommended hosting
Why install osTicket on miHosting
miHosting's professional shared hosting includes Softaculous, PHP and databases already configured, NVMe storage with no artificial limits, free SSL and real technical support if you need help during installation or maintenance of osTicket.
Choose your plan
Install osTicket today
Choose the professional hosting plan that best fits your osTicket project, or try it risk-free with the free plan.
Emprendedor
50% OFF118 $/yr 59 $/yr — free domain included
- ✓3 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Plus
50% OFF170 $/yr 85 $/yr — free domain included
- ✓15 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Webmaster
50% OFF198 $/yr 99 $/yr — free domain included
- ✓100 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Not sure which to choose?
For 1–3 of your own websites, the Emprendedor plan is more than enough. To manage client sites or multiple projects, the Webmaster plan is the go-to choice for agencies and freelancers.
Talk to a technician on WhatsApp →Not ready to commit yet?
Try it with the same NVMe infrastructure as the paid plans, no credit card and no fine print. When you're ready, upgrade to a professional plan with a 50% discount.
- ✓ No credit card required
- ✓ Softaculous included
- ✓ Upgrade whenever you want
Frequently asked questions about osTicket
Does osTicket integrate email automatically?
Yes, emails received at configured addresses are automatically converted into tickets within the system.
Can osTicket define SLAs?
Yes, it includes service-level agreements (SLAs) with deadlines and alerts, useful for committing to response times.
Launch your project with osTicket today
Professional hosting with Softaculous, real technical support and a 60-day money-back guarantee.