17 applications in this category
Customer Support
This category groups customer support software: ticketing systems, live chat and knowledge bases (FAQ), to centralize communication with your customers.
See applications ↓When does this category make sense?
It makes sense to install a support system when the volume of customer inquiries is no longer manageable through loose emails and needs organization, history and agent assignment.
Catalog
Customer Support applications
| Application | Needs a database? | Size | Recommended for |
|---|---|---|---|
| Attendize | Yes | 249.24 MB | Event organizers who need to sell tickets with an integrated payment gateway and control access with QR codes. |
| Crafty Syntax | Yes | 13.38 MB | Support teams that want to anticipate customer questions by seeing what they're typing in real time. |
| Faveo Helpdesk | Yes | 275.74 MB | Small and medium businesses that need SLAs and their own portal for customers to follow up on their inquiries. |
| FreeScout | Yes | 32.67 MB | Support teams that want a Help Scout-style shared mailbox, but self-hosted and with no monthly license cost. |
| Handesk | Yes | 76.49 MB | Businesses with several support teams that need separate per-team reports and an API to integrate with other tools. |
| HelpDeskZ | Yes | 17.43 MB | Businesses that prioritize security (2FA) and want to manage tickets directly from their email. |
| HelpDEZk | Yes | 42.84 MB | Internal departments or outsourced service businesses that need to track time, costs and approval levels for each request. |
| HESK | Yes | 14.53 MB | Businesses that need a simple ticketing system with a built-in knowledge base, with no license cost. |
| Live Helper Chat | Yes | 235.46 MB | Support teams that need the most advanced live chat features, including proactive invitations and mobile apps. |
| Maian Support | Yes | 62.66 MB | Businesses looking for a completely free ticketing system, with configurable departments and an indexable knowledge base. |
| Mibew Messenger | Yes | 10.48 MB | Businesses that want to offer live chat to their website visitors, with several operators and multi-language support. |
| OpenSupports | — | 15.70 MB | Teams that need to easily migrate existing users and want a responsive ticketing system from day one. |
| osTicket | Yes | 105.93 MB | Support teams that need SLAs, assignment between departments and reports, one of the most widely used and documented ticketing systems. |
| phpMyFAQ | Yes | 62.73 MB | Businesses that need a serious, multi-language knowledge base, with corporate authentication and revision control. |
| Sales Syntax | Yes | — | Small projects that already have an existing Sales Syntax install, or that want a very simple support chat and accept it no longer receives official updates. |
| UVdesk | Yes | 85.49 MB | Businesses that want to automate support workflows and customize the panel's branding, with a solid Symfony foundation. |
| Vision Helpdesk | — | 96.30 MB | Support businesses that need to bill for tickets or serve several different companies from the same platform. |
Attendize
A ticket sales and event management platform with QR codes, payment gateways and real-time stats.
See full guide →Crafty Syntax
Live chat that shows what the customer is typing in real time, with visited-page tracking.
See full guide →Faveo Helpdesk
A Laravel-based help desk for SMBs, with SLAs, a customer portal and per-department ticket assignment.
See full guide →FreeScout
A Laravel-based help desk with a shared mailbox, transparent email integration and push notifications.
See full guide →Handesk
A multi-team ticketing system with a REST API, issue tracker and per-team analytics reports.
See full guide →HelpDeskZ
A ticketing system with two-factor authentication, IMAP email management and configurable auto-closing.
See full guide →HelpDEZk
Request and incident management with automatic routing, SLAs and satisfaction surveys.
See full guide →HESK
A PHP help desk with a built-in knowledge base, unlimited staff accounts and automatic ticket closing.
See full guide →Live helper chat
Advanced live chat with proactive invitations, mobile apps and FAQ/chatbox modules.
See full guide →Maian Support
Free support tickets with an indexable knowledge base, an email portal and a collaborative dispute system.
See full guide →Mibew Messenger
Open-source live chat with a web operator console, visitor geolocation and CAPTCHA protection.
See full guide →OpenSupports
A responsive ticketing system with reply templates, CSV user import and action logging.
See full guide →osTicket
A ticketing system with SLAs, automatic email integration and assignment between departments.
See full guide →phpMyFAQ
A multi-language FAQ system with a WYSIWYG editor, LDAP/Active Directory authentication and wiki-style revisions.
See full guide →Sales Syntax
Live support chat for handling connected visitors in real time from your own site.
See full guide →UVdesk
A Symfony-based help desk with workflow automation, saved replies and brand customization.
See full guide →Vision Helpdesk
Multichannel help desk with ticket billing, an internal team social network and gamification.
See full guide →Frequently asked questions about customer support
Do these support systems have a license cost?
Most of the software in this category is open source and free; the real cost is the hosting where it's installed and, in some cases, optional premium modules from the project itself.
Can I integrate the ticketing system with my current website?
Yes, it's usually installed on a subdomain (e.g. support.yourdomain.com) and linked from the main site.
Install any of these applications today
All of them are available from minute one on miHosting's professional shared hosting, with Softaculous, PHP and databases already configured.